Month: March 2020

Red Lodge Veterinary Clinic’s – New COVID-19 Curbside/Carside Service Protocol

Red Lodge Veterinary Clinic is closely monitoring the COVID-19 situation throughout our state, country and worldwide. In order to reduce the number of people entering our hospital, we have decided to only allow patients, and employees into our facility. This will reduce exposure to our clients, staff and facility. We really appreciate everyone’s help with social distancing. We are still offering ALL of our regular services, and look forward to assisting you.

 

Small Animal Visits

What to expect:

Please stay in your vehicle and call us at the office, (406) 446-2815, when you arrive to the clinic. We will come out to your vehicle and bring your pet in for their examination and treatments. Dr. Casey Gruber will discuss the exam findings and treatment options (if applicable) by phone. Once we are done, we can collect carside/curbside payment at that time, or can process payment over the phone. All medications, products or food will be brought to your vehicle.

 

Equine In-Clinic Visits

What to expect:

When you arrive, please stay in your vehicle and call the clinic at (406) 446-2815. We will come out and bring your horse to the exam room. Dr. Casey will discuss the exam findings and treatment options by phone. When we are done, we will bring your horse back to your trailer. We can collect carside/curbside payment at that time or take payment over the phone. We will bring all prescription medications or products to your vehicle.

 

Medication Refills, Food or other Products

One our team members will bring your products out to your vehicle when you arrive, to limit the number of people entering the hospital. Please call ahead to give us time to get your products ready, and also when you arrive.

These are uncertain times for all of us, and we ask for your patience and understanding as new information is continuously reported and new protocols are established.

As always, it is our priority to keep your animals healthy. Now, we are doing our part to make sure you stay healthy too!

If you have any questions, please give us a call at (406) 446-2815 and we will address any concerns you may have.

Red Lodge Veterinary Clinic

We are OPEN and providing our same level of service

We understand the concern in our community due to the outbreak of Coronavirus (COVID-19). We want you to know that we are taking the risk seriously. Most important, we hope you, your family and your pets are staying healthy during this challenging time.

We are writing to let you to know the steps we are taking to continue to provide quality care for your pets, while keeping you and our team safe.

In addition to our regular cleaning and disinfecting protocols, we have also increased the frequency of disinfecting high traffic areas, such as, reception counter tops, door knobs, exam room seating, tables, credit card machines and bathrooms. We are following the CDC recommendations to keep our team and clients healthy.

We have extra hand sanitizer in all areas of our hospital that we request you use on arrival and on your way out. We support our team and ask they stay home if they are not feeling well.

If you are showing symptoms of or test positive for COVID-19

If you are showing symptoms or test positive for COVID-19, have traveled to a high-risk area in the last 14 days, have been in contact with someone who has been showing symptoms or tested positive for COVID-19. We request to reschedule non-urgent medical care for your pet(s). If your pet requires a visit, or we cannot reschedule for medical reasons, we ask that you have a healthy friend of family member bring your pet in.

If you are not unwell, but are concerned about exposure

Please call the clinic when you arrive and we can come out to your vehicle and bring your pet in. We will discuss the exam findings by phone and proceed with treatment as requested.

For all others bringing their pet(s) in we ask that you follow these recommendations to reduce potential exposure:

• Limit the number of people bringing your pet into the clinic for care.
• Stay 3-5 feet away from others while waiting in reception. If preferred, after you check in, you may wait in your vehicle and we can call you when we are ready for you to come in.
• Use hand sanitizer in exam rooms, bathrooms, and reception.

Equine and Large Animal Appointments

Follow the same protocols as listed above. If you are concerned about exposure, call us when you arrive and we will come out and meet you at your truck/trailer.

After-Hour Emergencies

Dr. Gruber will still be providing emergency care after-hours and on weekends. If you have been symptomatic, or directly exposed to COVID-19, we ask that you have a healthy friend or family member bring the patient in for care. if this is not possible, make sure that Dr. Gruber is aware of your situation, and we will do our best to help your pet(s) while reducing exposure to our doctor and staff.

We can bring medications and food out to your vehicle.

We carry many medications and pet food in-clinic. If you are concerned about exposure, you can pay over the phone and one our team members can bring your products out to your vehicle when you arrive. Please call ahead to give us time to get your products ready, and also when you get here.

We offer Home Delivery

Please use our online store to order medications, over-the-counter products, pet food and more Delivered directly to your door! Click the link below to get started.

VETSOURCE ONLINE PHARMACY – HOME DELIVERY

How is COVID-19 affecting pets?

The latest information does not show evidence of any risk to pets in contracting COVID-19 or being able to transmit the disease to humans.

What if my pet is coughing, sneezing or showing other COVID-19 symptoms?

As with any virus, we ask that your pet stay in the vehicle until we are ready to see them. Please check-in with reception and we will ensure that your pet does not have contact with other pets. Dogs and cats can contract other illnesses that produce the same symptoms, such as Bordetella Bronchispetica (kennel Cough), Canine Influenza, Feline Herpesvirus etc.

We are doing everything we can to continue to provide service to the community while following recommended guidelines to prevent transmission of COVID-19. We are monitoring the situation closely and will provide updates if changes to our protocol is necessary.

Please contact us with any questions or concerns. 406-446-2815 or redlodgevet@gmail.com

Please follow these links for updates:

CDC UPDATES

WHO UPDATES

WASAVA UPDATE

AVMA UPDATE FOR PET OWNERS